Sales Service
We have built a set of thorough service network, covering pre-sales consultation, sales support and after-sales service, to ensure that we continue to listen to customer needs and feedback, quickly respond to various questions, and strive to maximize customer satisfaction.
Our service team gathers industry elites, not only provides top after-sales service and installation training, but also ensures that every customer gets a service experience beyond their expectations with 100% focus. Team members have received rigorous training, have deep professional knowledge, is a solid backing for high-quality service.
We practice a regular customer return visit system, relying on a strong team of more than 200 experts, providing instant online expert guidance, implementing a one-stop integrated service model to ensure that all inquiries are responded to within 24 hours, insisting on putting customer needs first.
Pre-sale service
Technical advice: Whenever and wherever you contact us, whether by phone, SMS or email, we will respond quickly and provide detailed answers and professional advice to your needs.
Customized services: According to the characteristics and individual needs of your operating room, we provide customized solutions to ensure that the operating room equipment configuration is just right.
Field visit invitation: You are sincerely invited to visit our company, from the office area to the production line, in-depth understanding of our operation system, witness the birth process of operating room equipment, and experience product practical operation.
In-sale service
Cooperation and communication: In-depth discussion of equipment specifications, service content and price details to ensure transparent information and clear terms of cooperation.
Contract signing: After confirming all the terms, both parties sign the contract happily and officially start the cooperation journey.
Equipment Delivery: Follow your contract to ensure surgical equipment is delivered to your designated location on time and safely, providing immediate support for your medical services.
After-sales service
Warranty commitment: Provide a two-year product quality guarantee for your investment escort.
Quick response: Once the repair request is received, we promise to propose a solution within 4 hours, and arrange professional engineers to carry out online remote maintenance within 24 hours (no more than 48 hours at the latest) to ensure that the problem is solved in time.
Howell Medical, with a comprehensive and meticulous service system, professional and efficient service team, is committed to becoming your trusted long-term partner.
